Privacy Policy

1. Introduction

Welcome to Nova Matches, operated by NovaTech Labs Ltd (“Nova Matches,” “we,” “us,” or “our”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Services”).

By using Nova Matches, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Who We Are

Nova Matches is owned and operated by NovaTech Labs Ltd, a company registered in England and Wales.

Company Name: NovaTech Labs Ltd
Email: support@novamatches.com

3. Information We Collect

We collect and process the following types of information:

a. Personal Information

Name, age, gender, date of birth
Email address, phone number, or social login details
Photos, videos, and profile descriptions

b. Location Data

We may collect your location information to enable geographic-based matching and recommendations. You can control location permissions through your device settings.

c. Usage Data

Log-in times, match interactions, chat history, likes, and preferences
Pages visited, time spent, and in-app activity

d. Payment Information

If you purchase premium plans or other paid features, we collect necessary payment details through secure, PCI-compliant third-party providers (e.g., Stripe, Paystack). We do not store your complete payment information.

e. Device and Technical Data

IP address, browser type, device type, operating system
Cookies and similar tracking technologies

4. How We Use Your Information

We use your information to:

Create and manage your account
Facilitate matching and communication between users
Process payments and subscriptions
Personalize your experience and recommendations
Improve and secure our Services
Send updates, marketing communications, and service notifications (you can opt out anytime)
Comply with legal obligations and protect user safety

5. Legal Basis for Processing (UK GDPR & International)

We process your information under the following legal bases:

Consent: When you voluntarily provide information or agree to communications.
Contract: To perform the Services you have requested.
Legitimate Interests: For improving our Services and ensuring platform safety.
Legal Obligation: When required to comply with UK or international law.

This policy applies to users in the UK, the EU, Nigeria, and other African or international jurisdictions where Nova Matches operates or has users.

6. How We Share Your Information

We may share your information with:

Service providers (e.g., Stripe, Paystack, Google Analytics, Meta Pixel, Mailchimp, SendGrid)
Legal authorities when required by law or to protect user safety
Business partners or affiliates under confidentiality agreements

We do not sell your personal data to third parties.

7. International Data Transfers

As a UK-based company with users across the diaspora, we may transfer your data internationally, including to countries outside the UK and EEA. When we do, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

8. Data Retention

We retain your information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. You may request account deletion at any time by contacting support@novamatches.com.

9. Cookies and Tracking Technologies

Nova Matches uses cookies and similar technologies to improve user experience, measure engagement, and deliver targeted content.

Types of Cookies:

Essential Cookies: Necessary for basic website operation.
Analytics Cookies: Used via Google Analytics and Meta Pixel to understand user activity.
Functional Cookies: Remember your preferences and settings.

You can manage cookie preferences in your browser settings.

10. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your account and personal data.
Restriction: Request limitation of processing.
Data Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Withdraw consent at any time.

To exercise these rights, email support@novamatches.com.

11. Data Security

We implement strict security measures to protect your information from unauthorized access, alteration, or destruction, including encryption, firewalls, and regular audits.

However, no online platform is completely secure. You use Nova Matches at your own risk and should take steps to protect your personal information.

12. Links to Other Websites

Our platform may contain links to external sites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Contact Us

If you have any questions or requests about this Privacy Policy, contact us at:

NovaTech Labs Ltd
Email: support@novamatches.com
Registered in England and Wales